Return Policy
Streamlined Returns and Warranty Policy for Professional Peace of Mind
Guiding Principles for Product Use
Professional Standards
Our products are crafted for profession al use, demanding adherence to our detailed “ Procedures for Repair ” for optimal results.
Color Matching and Appearance
The responsibility for color matching and the final appearance of the repair rests with the technician. While we strive for excellence in our formulas, variations in application and material conditions can influence outcomes, which are not covered under warranty by Multi- Tech Products.
Reporting and Claims
Freight Claims and Shipping Damage
Any damage or discrepancies must be reported within 24 hours of receiving your shipment to ensure prompt resolution.
Shipping Errors
Should you encounter any issues with your order, please report them within 24 hours of receipt. We’re here to correct any errors swiftly to minimize disruption to your projects.
Returns Policy
Restocking Fee
A 15% restocking fee applies to all returns, aligning with our commitment to quality and efficiency. This policy helps us maintain the high standard of our products and services.
Shelf - Life Assurance
We guarantee a shelf life of one year from the date of purchase, giving you confidence in the longevity and performance of our repair materials.
Multi-Tech Products is dedicated to providing the repair industry with superior materials and support. Our policies are crafted to ensure clarity and satisfaction in every transaction. If you have questions or need further assistance regarding our returns policy or warranty information, please don’t hesitate to reach out. Your success is our priority, and we’re here to support you every step of the way.
