Shipping Policy
Navigating Your Shipping Experience with Precision and Care
At Multi-Tech Products, we’re committed to delivering our high-quality repair materials efficiently and safely to your doorstep, no matter where you are. Our comprehensive shipping policy is designed to ensure a smooth process from order to delivery, tailored to meet the diverse needs of our customers. Here’s what you need to know:
Streamlined Shipping Methods
Within the U.S.
Expect seamless delivery via UPS Ground or FedEx, with options for Overnight, 2nd Day, or 3rd Day delivery to suit your urgency.
Alaska and Hawaii
For our customers in these states, UPS 2nd Day Air is the go to, with necessary hazardous shipment fees for flammable liquids. Please contact us directly at (800) 218-2066 or via email at orders@multitechproducts.com, subject line: "Hazardous Shipment to Alaska/Hawaii," to place your order.
International Shipments
To cater to our global clientele, international orders are processed with the utmost care. Due to the complexity of hazardous shipments, international orders require direct communication for bespoke shipping solutions via UPS or FedEx. Please reach out for a detailed quote. Note that hazardous material packaging fees are applicable to all international air shipments.
European Customers
Our partnership with Eaux Spa Services in France allows for a streamlined ordering process for our European customers. Contact them directly for efficient service:
- Eaux Spa Services
- Address: 2 Rue Des Longues Raies 89100 Sens, France
- Phone:+33 7 71 25 24 34
- Email: info@eauxspaservices.fr
Shipping and Handling Insights
Cost Awareness
Please be advised that overnight hazardous shipments can escalate in cost due to carrier imposed fees. We encourage reaching out to us for a precise quote prior to selecting expedited shipping options.
Hazardous Materials
An additional handling fee is applied to all hazardous material shipments to ensure safety and compliance.
No Surprises
For U.S. ground orders, hazardous fees are only applied for shipments requiring a 5 gallon container. We advocate for transparency in all our transactions.
Pricing and Payment Flexibility
Transparent Pricing
All shipments are billed based on the current prices, terms, and conditions on the day of shipment, subject to changes without prior notice.
FOB Anaheim, California
Shipping and handling fees, along with hazardous materials fees, are the responsibility of the buyer.
Payment Options
We accept Discover, VISA, MasterCard, and American Express. Qualified customers may also have available set terms.
International and Orders
Payments can be made via credit card, Cashier's Check, or Wire Transfer, exclusively in U.S. Dollars. $30.00 wire transfer fee will be applied to every invoice. No exceptions.
